Pricing Information
All pricing is shown in US Dollars, pricing in your country will vary based on current exchange rate and payment method used. All pricing is plus Texas sales tax for those businesses located in the state of Texas.
Prices below are for the cost of using our system and does NOT include your cost for telephone numbers and minutes with your telephone service provider accounts. At this time we support one VoIP phone provider that is integrated with our system which we can explain as part of the setup/sales process. Currently phone numbers with our supported provider will cost you 85 cents per month for most US or Canada based phone numbers. Per minute cost for phone calls generally 1 cent or less per minutes but prices can vary depending on several factors. These are nearly wholesale rates we are happy to have found for our customers. We hope to support multiple phone service providers in the future.
Virtual TAS Foundation System
Setup: $995* Monthly: $99*
Description:
Setup and monthly cost for the Virtual TAS system with one operator. Cordless or desk style phone, headset, shipping, configuration, support and training all included at no additional charge.
*One operator system, see below for setup and monthly cost for additional operators. First month pro-rated.
Additional Operator Extensions
Setup: $0/each Monthly: $99/operator*
Description:
Each operator will need an extension on our system along with one of our Desktop (wired) or Cordless VoIP telephones (see below for telephone cost) to receive calls for your customers. Shipping, configuration and setup of the telephone, configuration and setup of the operator profile in our system and reasonable telephone based support to get the equipment setup and working at your operators location with their router/internet connection.
*Per operator, per month. First month pro-rated.
Required Telephone (one per operator extension)
Choose Cordless or Desktop Phone: $150 includes wired headset and ground shipping.
WiFi Phone: $185 includes wired headset and ground shipping.
These are VoIP telephones that plug into the operators internet router.
Customer account profiles (your customers)
Per customer: $2.95 Monthly, $2.95 Setup
Virtual Numbers
Per customer: $2.95 Monthly, $10.00 Setup*
Description:
Virtual numbers are add-on numbers to your customer accounts. Virtual Numbers forward to the primary phone number assigned to your customer’s account. Customer’s generally use these numbers for advertising purposes to show a local presence in multiple cities. For example, if you have a customer that is located in Toledo, OH., they may want to also advertise is New York City, Miami and Los Angeles and publish a local number for each city when advertising. All calls that come in from each of these cities will route to their primary account and be answered the same as if a call came into their primary number. Consumers usually respond better to ads with local numbers because they prefer to do business with a local company.
*Your phone services provider will charge monthly and/or per minute fees depending on your plan
Vanity Numbers Toll-Free
Per customer: $2.95 Monthly, $25.00 Setup
Description:
Vanity numbers are custom numbers that are requested. Often businesses will request a number that spells something similar to their business type such as 800-flowers etc. We are able to search for and activate any available toll-free number in the US or Canada.
Failover Calls to land line or cell phone
Per Minute: No per minute or monthly cost on our system*
Description:
Operators can redirect inbound calls to ring to their cell phone or land line in the event their Internet access or power is out at their location. This can be used as an emergency backup feature or as a full time option in cases where the operator can’t get high speed internet. While operators are in failover mode, calls can’t be transferred or placed on hold as cell phones and land lines don’t have the features required. Calls can be failed over to all US48 and most Canada numbers. Calls can’t failover Alaska or US Territories. Calls also can’t be failed over to Canada area code 867. For more information on this feature, contact us.
For failover information for countries outside the US or Canada, please contact us.
*Your phone services provider will charge monthly and/or per minute fees depending on your plan
Outbound Calls
Per Minute:No per minute or monthly cost on our system*
Description:
Outbound calls can be made to all US48, Hawaii and most Canada numbers. Outbound calling is not supported to Alaska, US Territories. Outbound calls also can’t be made to Canada area code 867.
For outbound calling information for countries outside the US or Canada, please contact us.
*Your phone services provider will charge monthly and/or per minute fees depending on your plan
Call Patch (call transfer)
Per Minute: No per minute or monthly cost on our system*
Description:
We round all patched call minutes up to the nearest minute in our reports. Calls can be patched to almost any US48 or Canada number. Calls can’t be patched to Hawaii, Alaska, US Territories. Calls also can’t be patched to Canada area code 867.
For call patch/call transfer information for countries outside the US or Canada, please contact us.
*Your phone services provider will charge monthly and/or per minute fees depending on your plan
Email Message Delivery
Setup: $0
Monthly: $0
Each: $0
Description:
Messages delivered to your customers by email.
Mobile App PUSH Delivery
Setup: $0
Monthly: $0
Each: $0
Description:
Messages may be delivered to your customers using our free mobile apps which your customers can download from the Apple App Store or Google Play Store. Our app’s name is TAS Messages and is a free download
Text Message Delivery
Setup: $75
Monthly: $20
Per Message: 5 cents
Description:
Messages delivered to your customers by text message to their cell phone using a true SMS gateway. This means there is no email in the middle which allows a much more reliable transmission of your customer’s text messages. The ability to send text messages to your customers from our system or any system is dependent on registering and being approved by the cell phone carrier registry. We will gather the required info and submit an application on your behalf, once approved, you will be able to send text messages to your customers from our system. If you do not wish to use text messaging from our system, you do NOT have to pay this fee or register with the carrier registry. You will still be able to send your customers messages to them via email, fax or using our free mobile apps which your customers can download from the Apple App Store or Google Play Store. Our app’s name is TAS Messages and is a free download.
Fax Message Delivery
Setup: $0
Monthly: $0
Each: 15 cents
Description:
Messages can be faxed to all US48 and most numbers in Canada. Faxing is not supported to Alaska and US Territories. Faxing also can’t be sent to Canada area code 867. Please note that faxing is 15 cents per fax sent. So, if you have one message sent to 3 different fax machines then you will be charged 45 cents.
Custom Music On Hold
Setup: $35
Monthly: $0
Description:
Audio file conversion and voice switch configuration for your custom music on hold is included for up to 3 files. The files must be submitted in MP3 format and should be Royalty Free music or you should own, or have purchased the rights to the music. Approximately 3-10 minutes of total music is recommended, this can be 1 song or up to 3 songs. Custom music can be setup globally for all of your answering service customers or you may sell this service to your clients individually so they can have their own custom music just for their callers. A quick search on Google reveals some potential sources for Royalty Free Music, try this link.
Custom Marketing On Hold
Setup: $35
Monthly: $0
Description:
Submit any sound file that includes your marketing message you would like played to callers while on hold. You should own or have the rights to any music played in the background. Please see the Music on Hold description above for more info on the music and sound file submission. We provide the audio conversion and setup of the Marketing Message only for pricing listed. For professional quality marketing on hold production, please contact us for more details.
Minor customizations to your customer accounts
Setup: From $25
Monthly: $0
Description:
Customizations to customer accounts beyond the normal, automated customizations our system supports require a custom quote. Minimum cost for a customization is $25.
Call Recording
Setup: $0*
Monthly: $2.95 for each of your customers which recording is activated on
Description:
Once activated on your customer’s account inbound and outbound** calls are recorded for that customer. Recordings are available to be played or downloaded within 60 seconds after the call is completed.
*Adding recording when you setup a new customer number/account is automated in our system and has a zero setup fee. If you wish to add or remove recording from an already active account, there is a $20 add/remove recording fee. Adding or removing recording on an existing account/phone number requires manual intervention by our engineers and with a one business day turn-around.
**Outbound calls are typically dialed using our operator panel on the computer screen, not manually dialed on the telephone itself. Outbound calls are only recorded when dialed on the computer screen, not when dialed manually on the telephone itself.
Phone Number Moving/Porting
One time fee: $25 per number (may offer better pricing for large quantity of numbers being moved at once)
Description:
You and/or your customers can move their existing phone numbers to the Virtual TAS system.