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Features

While we are proud of the many features The Virtual TAS system offers, we strive to keep our system super simple and easy to use.

Operator Features

Accessible to operators using our Operator Panel.

  • Work anywhere a computer and high speed internet connection exist.
  • During power or internet outage, set calls to emergency fail-over to a mobile phone or land line
  • No software installation required, just a web browser
  • Customized popup for each incoming call with answer phrase and more..
  • Select one or more pre-configured delivery methods (PUSH, SMS text, email, fax) for each call
  • Message delivery confirmation
  • Customizable script and message forms
  • Automated daily, weekly message summaries can be sent to your customers
  • Call recording
  • Make follow up notes & calls attached to inbound call, great for dispatching services
  • Patch/transfer call to 10 digit number or speed dial right from the popup screen
  • Make outbound call tagged to customer for reporting right from the popup screen
  • View calls currently in hold queue, answered by other operators, transferred/patched or ended

Customer Features

Features and options your customers will appreciate.

 

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  • iPhone/Android Mobile Apps
    • View live operator messages
    • Listen to call recordings*
  • Message Delivery
    • Email
    • Push Notifications to mobile apps
    • SMS text (special requirements, ask for details)
    • Fax
  • Voicemail options for limited live answer customers
    • Sent via email as attachment, listen from email
    • Dial in to voicemail system available
    • Dial in to record custom greeting

*Recording feature must be enabled for customer account

Manager/Owner Features

Accessible to owners or managers of your answering service using our Manager Dashboard.

  • Self service, automated setup of new customer accounts
  • Reports: call count, call minutes, patched calls, call detail, outbound detail and more..
  • Choose 24/7 live answer hours or limited hours on a per customer basis
  • Each of your customers receives access to a general voice mailbox for calls outside your live answer hours
  • Manager can force logout of any operator from anywhere
  • Customer edit/changes
    • Answer Phrase
    • Username/Pass for customer’s message center
    • Add/remove/change message delivery addresses (PUSH, email, fax, SMS text)
    • Add/remove/change speed dials for use with outbound calls or call patch/transfer from the popup screens
    • Add/remove/change custom questions for customer popup screens
    • Build custom forms (scripts) for each customer or common forms that can be shared by similar type customers
    • Change special instructions on popup screens
    • Change customer account notes
    • Change customer name and contact info
    • Change message type (regular or secure) for sensitive customer types to require secure login for customer messages
    • Priority queues for high priority customers (law enforcement etc)
  • Tech support & customer svc 9-5 mon-fri central time
  • Emergency tech support & customer svc 24/7, 365
  • US and Canada Based Toll-Free and Local Numbers for your customers

 

 

Ready to get started?

Here to answer your questions and guide you through the process, every step of the way.

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