Features

Operator Level Features:

  • Work anywhere a computer and high speed internet connection exist
  • During power or internet outage, set calls to fail over to a cell or land line
  • No software installation required, just a web browser (Google Chrome) is required
  • Customized popup for each incoming call with answer phrase and more..
  • Select one or more pre-configured delivery methods (text, email, fax) for each call
  • Message delivery confirmation
  • Message form to take the message
  • Call recording
  • Call follow up notes on each call/message, great for dispatching services
  • Patch/transfer call to 10 digit number or speed dial right from the popup screen
  • Make outbound call tagged to customer for reporting right from the popup screen
  • View calls currently in hold queue, answered by other operators, transferred/patched or ended
  • Pause calls
  • Save message drafts for later delivery
  • Hangup/end call from computer screen
  • Call hold from computer screen
  • Speed dial for outbound and transferred calls, dial from computer screen
  • Select customer to manually popup screen without the need for a call
  • View special instructions for each call/customer in the call popup screen
  • View company contact info for each call/customer in the call popup screen
  • Set customer status with details such as who is on call for a particular customer
  • Quality VoIP desk or cordless phone
  • Headset

 

Manager/Owner Level Features:

  • Self service, automated setup of new customers with activations in 10 min or less
  • Reports: call count, call minutes, patched calls, call detail, outbound detail and more..
  • Remote operator logout
  • Choose live answer hours on a per customer basis (for services not 24/7)
  • Each of your customers receives access to a general voice mailbox for calls outside your live answer hours
  • Operators can be anywhere, only a high speed internet connection and computer are requried
  • Failover operators to cell phones or land lines during power or internet outages
  • Customer edit/changes
    • Answer Phrase
    • Username/Pass for customer’s message center
    • Add/remove/change message delivery addresses (email, fax, text message)
    • Add/remove/change speed dials for use with outbound calls or call patch/transfer from the popup screens
    • Add/remove/change custom questions for customer popup screens
    • Change special instructions on popup screens
    • Change customer account notes
    • Change customer name and contact info
    • Change customer type from standard to healthcare
  • Tech support and customer service 9-5 mon-fri
  • Emergency tech support and customer service 24/7, 365 days/yr
  • US Based Toll-Free and Local Numbers for your customers
  • Canada Based Toll-Free and Local Numbers
  • International numbers available in 46 countries