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FAQ:
Q: What does the acronym TAS stand for?
A: Telephone Answering Service
Q: How much does it cost to get started, per month, per customer?
A: For all pricing information please have a look at our Instant Quote Engine
Q: Once I get setup, market my services and start acquiring customers, who do those customers belong to, Virtual TAS or me?
A: Your customers belong completely to you and your company. Your customers never need to know who we are. You sell a service to your customers and buy it from us, just like many other businesses.
Q: If I ever decide I want to purchase my own answering service equipment and do this the old fashioned way, can I take my customers with me and cancel my account?
A: Not sure why you would ever want to, but.. If you ever decide to purchase and install your own answering service equipment, phone lines etc, you are welcome to take your customer's with you. After all, they are your customers, not ours. As for canceling your account, you may do so with a 60 day written notice. We do not require any long term contracts, we keep our customers by treating them right and providing the best services at the best possible price, not with a long term contract commitment.
Q: What types of services/features can I provide to my customers?
A: We provide you with the ability to do basic message taking, with delivery of messages by email. Any device which has an email address can also be used as a delivery device. For example, most mobile phones have email addresses attached to them these days. Additonally we offer after hours general voicemail boxes for those TAS's that do not want to offer 24/7 services to their customers. For more information on features you can offer, please contact us.
Q: Can I set my own prices for my services or do I have to follow a pricing schedule set by Virtual TAS?
A: All pricing is determined by you the independent TAS.
Q: Are there any specific speed recommendations or requirements for high speed internet connections where my operators will be located (usually there home)?
A: Most high speed Internet connection have an acceptable download speed but many of the low end discount plans come with very low upload limits of 128k. Although a upload limit of 128k with still work fine in most cases, it's recommended that operator locations have at least a 368k upload speed. Of course the number of operators working on a single internet connection can greatly affect the speeds needed to sustain good call quality on the operator handesets. Satellite Internet connections will not work well with our services because they do not sustain the type of connection needed for Voice Over IP phone calls. For more information on this topic please contact us with your questions.
Q: Is there a set of specific requirements for the type of computer required for each operator?
A: Most modern computers purchased in the last 5 years or so should do just fine.
Q: Who provides the telephone handsets for my operators and how much do they cost?
A: All telephone handsets are provided by Virtual TAS. Cost for the handsets are including in the pricing for each operator you setup on our system. For pricing information, please see our Instant Quote page.
Q: Do I need to order phone lines from the local phone company at each of the operator locations?
A: All phone services are provided by Virtual TAS, this is one of the biggest benefits of using our services. Calls are routed over the Internet to special Internet enabled Voice Over IP Telephones.
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