Archive: November, 2013

Are you really looking for JUST answering service software?

November 6, 2013 No Comments by admin

Are you really looking for JUST answering service software? The first question to ask yourself if you are going to start a telephone answering service or trying to upgrade your service’s existing technology is.. Am I looking for a software only solution which I then need to pair with answering service equipment from another vendor, […]

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Feature Added: Call Presence Tiles

November 4, 2013 No Comments by admin

Call presence tiles show on the left side of the Operator Panel as soon as a caller connects to your service. Info in the call tiles include details like Caller ID, called customer and status of the call (on hold, connected to agent, transferred or ended).

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Feature Added: Customer Status

November 4, 2013 No Comments by admin

We have added a customer status box to the Operator Panel which allows operators to set the current status for a customer. This differs from the Special Instructions area of the screen which does not often change. This new customer status section is meant for simple instructions which change frequently and can be updated by […]

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New Operator Panel Released

November 4, 2013 No Comments by admin

Virtual TAS is proud to announce our new Operator Panel which has been completely re-designed from the ground up! With new features like Call Presence Tiles, Customer Status (ex: Doctor Jones on call tonight), Pop-Ins instead of Pop-Ups, Message Drafts and more, this is an exciting time for us and our customers.

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